The Power LED Is On, but My Devices Are Not Connecting

The Power LED Is On, but My Devices Are Not Connecting

This usually indicates a cabling or device issue. 

1. Make sure Ethernet cables are firmly connected at both ends. 
2. Try a different Ethernet cable. 
3. Plug the device into a different switch port. 
4. Restart the connected device. 

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If the device works when connected directly to your router, the issue may be with the cable or 

port being used. 

Need More Help?

If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.