Can I use the XFINITY App to activate my Hitron CODA56 modem?
Yes — and you must use the XFINITY App to activate your Hitron CODA56 modem on the Xfinity network. The XFINITY App ensures that your modem is properly recognized, provisioned, and configured with the correct settings for your Internet service plan. Activating through the app is the fastest and most reliable way to get online and helps prevent issues that can occur when activation is attempted through other methods.
Why the XFINITY App Is Required
The XFINITY App automatically walks you through the setup process and confirms your device’s MAC address, service level, and downstream configuration. This is essential to making sure the CODA56 receives the right signal levels, firmware, and provisioning for DOCSIS 3.1 performance on the Xfinity network.
If the app does not detect your modem right away, ensure:
-
The coax cable is securely connected
-
The CODA56 is fully powered on
-
You have waited a few minutes for the modem’s lights to stabilize
Then retry the activation within the app.
Hitron and Xfinity Work Together
Hitron works closely with Xfinity to monitor the performance of our cable modems on their network. This partnership helps ensure compatibility, performance, and a smooth customer experience for CODA56 users. If any issues arise during activation or everyday use, this collaboration helps us quickly identify and address them.
Still Having Trouble?
If the XFINITY App is unable to complete your activation, or if your service isn’t working as expected after activation, please reach out to Hitron Technical Support.
Need More Help?
If you’re still experiencing issues with your Hitron device—especially if your Internet provider wasn’t able to resolve the problem—please let us know. Our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT, and in many cases we can work directly with your ISP to help escalate and resolve certain issues from our side. Visit
https://us.hitrontech.com/contact-support/ to chat live with a support agent for immediate assistance. We're here to ensure your service works the way it should.
Related Articles
Can I use the XFINITY App to activate my Hitron CODA modem?
Yes, you can use your XFINITY app for self-activation to get online faster without a service call.I have No Internet Connection with my CODA Modem
Installation Checklist Note: Before you connect your cable modem and contact your cable Internet service provider, make sure you have your cable account number, account phone number, and login information (your email address or user name and ...CODA User Manual
I. Hardware Overview Getting Started What's in the Box Minimum System Requirements Product Overview Front Panel LED Overview Rear Panel Product Label Register your Product II. Connecting the Cable Modem Where to place your Cable Modem Setup for ...Is the Hitron CODA compatible with XFINITY?
Yes, Hitron’s CODA DOCSIS 3.1 cable modem is approved and certified by Comcast XFINITY.What if I'm told that my CODA cable modem isn't approved for my cable Internet service?
Hitron’s CODA cable modem is certified by CableLabs®, and is currently approved for use on Comcast Xfinity, Comcast Xfinity Business,Charter Spectrum, Cox Gigablast, CableOne Sparklight and Zito Media networks. ALWAYS check with your Internet service ...