Note: Before you connect your cable modem and contact your cable Internet service provider, make sure you have your cable account number, account phone number, and login information (your email address or user name and password) available.

If your Hitron CODA modem isn't connecting to the Internet, then don’t worry. Use this simple guide to get it up and running again.

Step 1: Check if the Modem is Activated

• If this is a new modem, it is important to activate it with your Internet Service Provider (ISP): the company  that provides you with the Internet connection.

Note to Xfinity Users: It is recommended to use the Xfinity App to setup your modem.

Step 2: Examine the Coaxial Cable (The Thick Round One)

• Take a look at the coaxial cable (the large, cylindrical cable that is screwed  into the modem) again.

• Make sure that it is tightly fastened on the modem and at the wall outlet.
  

• If it is loose or broken, the modem will not receive the signal and you will not  be able to use the Internet.

Step 3: Examine the Ethernet Cable

• If you’re using a wired connection, make sure the Ethernet cable is properly connected to the modem and the computer or router.

• If it’s not connected or loose, your device will not be able to connect to the Internet.
  

Step 4: Restart Your Modem

• Shut down your modem by removing the power cable from the modem

• Please wait for 10 seconds.

• Plug the power cable back and wait for the modem to reboot. This may take a few minutes.
  

This simple trick fixes many Internet problems!

Step 5: Restart Your Devices

• If the modem is  turned on but there is no Internet connection, then try to shutdown your computer, router or other WiFi enabled devices and turn them on again.

• Sometimes, it is all it takes for your device to update its connection..
  

Still No Internet?

If these steps don’t fix your problem:

• Check with your ISP – There might be an outage in your area.

• Try a different coaxial cable – Did you use the one provided by Hitron? If yours is old or damaged, replacing it could help.  

• Reset your modem – If nothing works, you may need to reset your modem to factory settings (only do this if your ISP says it's okay).
  

Hopefully, these steps help you get back online! If you need more help, check your ISP’s website or give them a call. 😊

Need More Help?

If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.