1. Check that the power to the modem is ON and that both ends of the Ethernet cable are securely connected to the modem and router/computer.
2. Check that you are using the Ethernet cable that HITRON supplied for this product.
3. If the problem remains, it could be that the Ethernet cable is damaged.
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.