If the Internet LED on your Hitron xIQ D60 5G Router is not on, it indicates a potential issue with your internet connection. The D60 supports both cellular and wireline internet, so the troubleshooting steps may vary depending on your setup.

Checking the Internet LED

The Internet LED on the front of your xIQ D60 5G Router provides a quick visual indicator of your connection status. If this LED is off, follow the steps below to identify and resolve the issue.

Wireline Internet

1. Check the Modem or Fiber ONT:

   • If your D60 is connected to the internet via a wireline connection (such as a modem or fiber ONT), ensure that the device it's connected to is powered on and functioning correctly.
   • Verify the Status: Check the online or offline status of the modem or ONT. If the modem or ONT is offline, this will prevent your D60 from connecting to the internet.

2. Contact Your Service Provider:

   • If the modem or ONT is offline or experiencing issues, you will need to contact your internet service provider for assistance. They may need to troubleshoot or reset the device on their end.

Cellular Internet

1. Verify Cellular Service:
   • If your D60 is using cellular internet via a SIM card, ensure that the cellular account and SIM provisioning status are correct.
   • Contact Your Cellular Provider: Reach out to your cellular service provider to verify that the SIM card is activated and that the service is set up correctly to work with your D60 router.

Resetting the D60

Once you have verified the wireline and/or cellular service status, you can attempt to reset your D60 router:

1. Reset the D60:
   • Locate the on/off button on the back of the device.
   • Turn the device off, wait a few seconds, and then turn it back on.
   • Allow the router to reboot and check if the Internet LED is now on.
     

Factory Reset (Last Resort)

If the issue persists after trying the above steps, you can perform a factory reset on the router:

1. Perform a Factory Reset:
   • Use a paper clip to press and hold the 'reset' button (located on the back of the router) for approximately 10 seconds.
   • Wait until all the LEDs on the front of the router flash to indicate a successful reset.
   • Once the reset is complete, check the Internet LED to see if the issue is resolved.

Conclusion

By following these troubleshooting steps, you should be able to identify and resolve the issue with the Internet LED on your Hitron xIQ D60 5G Router. If the problem continues, further assistance from your service provider may be required.