If the Phone LED on your Hitron xIQ D60 5G Router is not on, it may indicate an issue with the phone service or the type of cellular account associated with the device. Follow the steps below to identify and resolve the issue.

Understanding the Phone LED

The Phone LED on the D60 is designed to indicate whether the phone service is active and functioning. If this LED is off, it could be due to the following reasons:

Reasons Why the Phone LED Might Be Off

1. Data-Only Cellular Account:

   • If your cellular account is set up as a data-only service with no phone service associated with it, the Phone LED will remain off. This is normal behavior for accounts that do not include voice services.

2. Phone Service Provisioning:

   • The phone service should automatically provision and come online if your cellular service includes a phone number and active phone service. If the Phone LED is not on, it may indicate that the provisioning has not occurred or there is an issue with the phone service setup.

Troubleshooting Steps

1. Check the Cellular Account:

   • Contact your cellular service provider to review the details of your account.
   • Verify Phone Service: Ensure that the account includes phone service and that a phone number is associated with your D60 router.

2. Review Provisioning Status:

   • Ask your service provider to confirm that the phone service has been properly provisioned. If there are any issues, they may need to reprovision the service.

Conclusion

If the Phone LED on your Hitron D60 is not on, it is likely due to a data-only cellular account or an issue with phone service provisioning. By contacting your cellular provider and verifying the details of your account, you should be able to resolve the issue. If the problem persists, further assistance from your service provider may be necessary.