D60 My Power LED is not ON
If the Power LED on your Hitron xIQ D60 5G Router is not on, it indicates that the device may not be receiving power. Follow the steps below to troubleshoot and resolve the issue.
Steps to Check Power Connection
Use the Included DC Power Adapter:
- Ensure that you are using the DC power adapter that came with your D60 router.
- Connect the adapter to an electrical outlet and then plug it securely into the power port on the back of the D60.
Check the On/Off Button:
- Verify that the On/Off button on the back of the router is in the depressed state (pressed in). This ensures that the router is powered on.
- Verify that the On/Off button on the back of the router is in the depressed state (pressed in). This ensures that the router is powered on.
Confirm Power Source:
- Ensure the electrical outlet is functional by testing it with another device. If the outlet is not working, try plugging the router into a different outlet.
- Ensure the electrical outlet is functional by testing it with another device. If the outlet is not working, try plugging the router into a different outlet.
If the Power LED Is Still Not On
If you have followed the above steps and the Power LED is still not on, the issue may require further technical support:
- Contact Hitron Support:
- Open a support ticket with Hitron to report the issue. Provide details of the troubleshooting steps you have already taken, so they can assist you more effectively.
Conclusion
If the Power LED on your Hitron D60 is not on, it's essential to check the power connection and ensure the router is turned on. If the problem persists after following these steps, contacting Hitron support is the next step to resolving the issue.
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