How do I contact Technical Support?

How do I contact Technical Support?

If you need to contact Technical Support, you have several options:

  1. Start with the Knowledge Base: Our Knowledge Base has articles, guides, and troubleshooting steps. It’s the fastest way to find answers to common questions.

  2. Use Live Chat (Retail Customers ONLY): Go to https://us.hitrontech.com/contact-support and click the chat icon in the lower right corner of the screen. After you complete the short form, you’ll be connected with a live agent for technical support during the following hours, Monday through Sunday, 6:00 AM – 8:00 PM (Pacific Time).  Click here to chat with an Agent.

  3. Submit a Support Ticket (Retail Customers Only): If you need additional assistance, you can submit a support ticket by clicking the “Add Ticket” or “+” button in the upper-right corner of the screen, or by clicking link. Provide the required details, and our Primary Support Team will respond during the following hours: Monday through Sunday, 6:00 AM – 8:00 PM (Pacific Time).

    If your ticket requires escalation to our Senior Engineering Team, response times will follow regular business hours: Monday through Friday, 8:00 AM – 3:00 PM (Mountain Time).



Notes
Note: To ensure that we can provide the best possible support for your product, we kindly request the serial number of the device in question. This information helps us verify that the product was purchased from an authorized reseller and is eligible for support. Providing the serial number ensures a smoother and more efficient support experience. Thank you for your understanding and cooperation!

We are committed to providing you with the best support experience and look forward to assisting you!