If you need to contact Technical Support, you have several options:

1. Utilize Our Chatbot: Our chatbot, is available 24/7 and can assist you with common issues and provide detailed instructions for resolving them.  Click this icon 

   Chatbot

   which can be found in the lower right hand corner of your screen.

2. Explore the Knowledgebase: Our extensive knowledgebase contains articles, troubleshooting guides, and FAQs that can help you resolve many issues on your own.
   

3. Chat with a Technical Support Agent: If you need real-time help, you can chat directly with a Hitron Technical Support Agent during support hours: Monday through Sunday, 6:00 AM – 8:00 PM (Pacific Time).  Click here to chat with an Agent.

4. Create a Support Ticket: If you need additional assistance, you can submit a support ticket by clicking the “Add Ticket” or “+” button in the upper-right corner of the screen, or by clicking link. Provide the required details, and our Primary Support Team will respond during the following hours: Monday through Sunday, 6:00 AM – 8:00 PM (Pacific Time).

   If your ticket requires escalation to our Senior Engineering Team, response times will follow regular business hours: Monday through Friday, 8:00 AM – 3:00 PM (Mountain Time).
   

Note: To ensure that we can provide the best possible support for your product, we kindly request the serial number of the device in question. This information helps us verify that the product was purchased from an authorized reseller and is eligible for support. Providing the serial number ensures a smoother and more efficient support experience. Thank you for your understanding and cooperation!

We are committed to providing you with the best support experience and look forward to assisting you!