None of the HTEM5 LEDs are ON, why?
The HTEM5 is not receiving power.
- Ensure that you are using the correct power adapter that came with the device. Using a power adapter other than the one that came with your HTEM5 can damage the HTEM5.
- Make sure that the power adapter is connected to the HTEM5 and the electrical outlet correctly.
- Disconnect and re-connect the power adapter to both the electrical outlet and the HTEM5.
- If none of the above steps solve the problem, contact Hitron Technical Support as there might be a fault with the device.
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.
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