My Device Is Connected to the APEX2008 Switch but Has No Internet
This usually means the device has a network connection but is not receiving Internet access from the router.
Check the following:
- Make sure the switch is connected to a LAN port on your router (not the WAN/Internet port).
- Restart your network in this order:
- Modem
- Router
- Switch
- Confirm your router is providing Internet access to other devices.
The switch does not assign Internet access on its own—it relies on the router.
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.
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