Step 1. Check if your existing modem/router is MoCA-compatible. IF your router is not MoCA compatible, you need at least TWO MoCA Adapters to create your MoCA network.
Step 2. If you have VERIZON as your ISP and you have a Hitron HT-EM4 MoCA Adapter, please check that you have the latest firmware version on your Hitron HT-EM4 Adapter which should resolve most problems.