My HTEM4 is not working with some MoCA 2.0 devices, why?
If the MoCA LED on the HT-EM4 is not lit up, or you cannot access the Internet when using the HT-EM4 with an existing MoCA 2.0 device, this is likely an interoperability issue with the driver/firmware on the MoCA 2.0 device. Some older MoCA 2.0 devices may have issues communicating because they are using much older driver/firmware versions. This is mostly seen with older single-channel MoCA 2.0 devices and can be resolved by simply upgrading to a newer driver/firmware. Please contact your MoCA 2.0 device vendor to see if there is a newer driver/firmware available for upgrade.
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.
Related Articles
My HTEM5 is not working with some MoCA 2.0 devices, why?
If the MoCA LED on the HTEM5 is not lit up, or you cannot access the Internet when using the HTEM5 with an existing MoCA 2.0 device, this is likely an interoperability issue with the driver/firmware on the MoCA 2.0 device. Some older MoCA 2.0 devices ...How do I know if my splitter is MoCA 2.5 compatible?
If you are having difficulty getting your Coax to Ethernet MoCA Adapters to work, the below information may be useful in your troubleshooting. Splitter Compatibility with MoCA Technology All splitters need to perform in the frequency range of 1000 ...Why Your HTEM4 MoCA Connection Isn't Working – 6 Common Fixes
If your HTEM4 MoCA adapters aren't working, review this list of quick fixes. 1. Coax outlets aren’t connected. All outlets must be on the same continuous coax line. 2. Router doesn’t support MoCA. You need two adapters unless your router is ...How many MoCA devices can I have connected to my home network?
Your network can connect a total of 16 MoCA devices including the adapters. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit ...What is the maximum distance between MoCA devices?
The total maximum distance between devices is 300ft including in-wall wiring. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit ...