My HTEM4 is not working with some MoCA 2.0 devices, why?
If the MoCA LED on the HT-EM4 is not lit up, or you cannot access the Internet when using the HT-EM4 with an existing MoCA 2.0 device, this is likely an interoperability issue with the driver/firmware on the MoCA 2.0 device. Some older MoCA 2.0 devices may have issues communicating because they are using much older driver/firmware versions. This is mostly seen with older single-channel MoCA 2.0 devices and can be resolved by simply upgrading to a newer driver/firmware. Please contact your MoCA 2.0 device vendor to see if there is a newer driver/firmware available for upgrade.
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.