Troubleshooting: My Network Stopped Working After Adding the APEX2005 Switch

My Network Stopped Working After Adding the APEX2005 Switch

This is often caused by incorrect connection order or cabling.
  1. Make sure the switch is connected to the router—not directly to the modem (unless instructed by your ISP).
  2. Power-cycle the network:
    1. Modem → Router → Switch
  3. Ensure only one Ethernet path exists between devices (no loops).
After restarting, check LED activity.
Info

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