Troubleshooting APEX2005: One Ethernet Port Is Not Working

One Ethernet Port Is Not Working (APEX2005)

To isolate the issue:
  1. Connect a known-working device to the port.
  2. Use a known-working Ethernet cable.
  3. Check for LED activity on that port.
If multiple devices and cables do not work on the same port, the port may be faulty.


Info

Need More Help?

If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.



    To start please register your product here.
      • Related Articles

      • One or Two Ethernet Ports Are Not Working (APEX2008)

        Try the following: Test each port with the same device and cable Use a known-working Ethernet cable. Check for LED activity on that port. If multiple devices and cables do not work on the same port, the port may be faulty. Need More Help? If you need ...
      • The APEX2005 Ethernet Port LED Is On but the Device Isn’t Working

        An active LED means a physical connection exists, but the device may not be communicating properly. Try these steps: Restart the connected device. Try a different Ethernet cable. Plug the device into a different switch port. Check that the device’s ...
      • The APEX2008 Ethernet Port LED Is On but the Device Isn’t Working

        An active LED means a physical connection exists, but the device may not be communicating properly. Try these steps: Restart the connected device. Try a different Ethernet cable. Plug the device into a different switch port. Check that the device’s ...
      • Can I Connect One APEX2005 Ethernet Switch to Another?

        Yes. You can connect one Ethernet switch to another using a standard Ethernet cable. Tips: Connect from any port on the first switch to any port on the second switch No special “uplink” port is required Avoid creating loops (do not connect switches ...
      • Can I Connect One APEX2008 Ethernet Switch to Another?

        Yes. You can connect one Ethernet switch to another using a standard Ethernet cable. Tips: Connect from any port on the first switch to any port on the second switch No special “uplink” port is required Avoid creating loops (do not connect switches ...