Why can’t I access the Internet when connected to the HTEM4?
If the POWER and LINK LEDs are on, but the MoCA LED is off:
- Ensure that the coax cable is connected to the RF port with the picture of a coax connector
If the POWER LED is on, but the LINK LED is off:
- Please wait up to 90 seconds for the HT-EM4 to establish a network connection.
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.
Related Articles
Why can't I access the Internet when connected to the HTEM5?
If the POWER and LINK LEDs are on, but the MoCA LED is off: Ensure that the coax cable is connected to the RF port with the picture of a coax connector If the POWER LED is on, but the LINK LED is off: Please wait up to 90 seconds for the HTEM5 to ...HTEM4: Doesn’t the pre-existing coaxial cable already have the capability of providing Internet?
Yes, but you still need a Cable Modem. The HT-EM4 is a home networking solution and is designed to use your existing coax wiring to extend an Internet connection to areas within your home. Need More Help? If you need additional assistance, our ...How to connect the HTEM4 MoCA Adapter when there is another coax cable connected to the coax wall outlet
Locate the wall outlet where your Internet or cable signal enters your home. Connect a coaxial cable from this wall outlet to the In/Input Port of a two-way splitter. From the splitter, connect one coaxial cable to your modem/router to provide ...How to login to the HTEM4 GUI
Login Using Windows-based PC or MAC Connect the HT-EM4 Adapter to a Windows PC or MAC Using an Ethernet cable, plug one end of the Ethernet cable into the adapter and the other end into a Windows PC or MAC. Power on the adapter by plugging in the ...How to login to the HTEM5 GUI
NOTE: HTEM5 MoCA Adapters are pre-configured and do not require manual configuration, however, for ADVANCED users who wish to make changes to the configuration of their HTEM5 MoCA Adapters, we are providing the following instructions. Using ...