Why Can’t I Access the Internet When Connected to the HTEM4? | Troubleshooting Guide

Why can’t I access the Internet when connected to the HTEM4?

If the POWER and LINK LEDs are on, but the MoCA LED is off:

  • Ensure that the coax cable is connected to the RF port with the picture of a coax connector

If the POWER LED is on, but the LINK LED is off:

  • Please wait up to 90 seconds for the HT-EM4 to establish a network connection.