Why Is My Connection Speed So Slow When Using the HTEM4? | Troubleshooting Guide

Why is my connection speed so slow when using the HTEM4?

If you are experiencing performance/throughput issues with the connection to your HT-EM4, you should validate the following:

  • Run a speed test of your incoming broadband service to ensure that the broadband service is healthy.
  • Check for faulty/outdated/incompatible coax splitters and connections within your MoCA network that may be restricting speeds.
  • Check that other devices connected to your MoCA network are not hoarding available bandwidth.
  • Check that the Ethernet cable is Cat5E/6 compliant.
  • Check to confirm that your device has a Gigabit Ethernet port (1000Mbps) and not Fast Ethernet (100Mbps).
Info

Need More Help?

If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.