Why is my connection speed so slow when using the HTEM5?
If you are experiencing performance/throughput issues with the connection to your HTEM5, you should validate the following:
- Run a speed test of your incoming broadband service to ensure that the broadband service is healthy.
- Check for faulty/outdated/incompatible coax splitters and connections within your MoCA network that may be restricting speeds.
- Check that other devices connected to your MoCA network are not hoarding available bandwidth.
- Check that the Ethernet cable is Cat5E/6 compliant.
- Check to confirm that your device has a 2.5 Gigabit Ethernet port (2500Mbps).
Need More Help?
If you need additional assistance, our Technical Support Team is available 7 days a week, from 6:00 AM to 8:00 PM PT. Visit https://us.hitrontech.com/contact-support/ to chat live with a support agent and get immediate help with your Hitron device.
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