Troubleshooting
My Speeds Are Slower Than Expected on Some Devices - APEX2108
This is normal when: The device only supports Gigabit Ethernet The router LAN port is limited to 1 Gbps Older Ethernet cables are used The switch cannot exceed the speed supported by connected devices. Need More Help? If you need additional ...
When Should I Contact Support regarding the APEX2108?
Contact Support if: The switch does not power on after troubleshooting Multiple ports do not function The device stops working completely Have your model number (APEX2108) and a description of the issue ready. Need More Help? If you need additional ...
When an Ethernet Switch Will Not Fix Network Problems - APEX2108
An Ethernet switch cannot resolve issues caused by: Internet service outages Weak WiFi signal coverage Router performance limitations ISP speed limitations The switch improves wired connectivity, not Internet service quality or WiFi coverage. Need ...
My Network Became Unstable After Adding the APEX2108 Switch
Check for: Ethernet loops (same devices connected twice) Incorrect modem-to-switch connections Power-cycling order issues Restart in this order: Modem Router Switch Need More Help? If you need additional assistance, our Technical Support Team is ...
Can I Reset the APEX2108?
There is no reset button or software reset. To restart the switch: Unplug the power adapter. Wait 10 seconds. Plug the power adapter back in. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a week, ...
The APEX2108 Switch Stopped Working After a Power Outage
Unplug the switch from power. Wait 30 seconds. Plug the switch back in and wait for the Power LED to turn solid green. Check Ethernet port LEDs. If the switch does not power on, contact Support. Need More Help? If you need additional assistance, our ...
Can Energy-Saving Ethernet Cause Connection Issues on the APEX2108?
In rare cases, some devices use aggressive power-saving features that may delay or interrupt connections. If you experience intermittent issues: Restart the affected device. Check for network driver updates on computers. Use a different Ethernet ...
Can the APEX2108 Switch Slow Down My Internet?
No. The switch does not reduce Internet speed. Slow performance is usually caused by: Router limitations Internet service speed Device Ethernet capability Ethernet cable quality Need More Help? If you need additional assistance, our Technical Support ...
Devices Randomly Disconnect or Lose Connection - APEX2108
This is commonly caused by cabling or power issues. Replace Ethernet cables with Cat5e or higher. Make sure the power adapter is securely connected. Avoid using power strips with loose connections. Restart the switch by unplugging it for 10 seconds. ...
The APEX2108 Switch Feels Warm — Is That Normal?
Yes. The APEX2108 uses a fanless, passive cooling design, which can cause the case to feel warm during normal operation. Make sure: The switch is in a well-ventilated area Nothing is placed on top of the switch Airflow around the device is not ...
Some Devices Work Through the APEX2108 Switch, Others Don’t
This is usually device-specific. Check the affected devices: Restart the device. Try a different Ethernet cable. Check whether the device supports Ethernet (some smart TVs and older devices are limited). If other devices work on the same port, the ...
What do the LED Colors on the APEX2108 mean during Troubleshooting?
Answer: Green (Solid): 2.5 Gbps Ethernet connection detected Green (Blinking): 2.5 Gbps connection with active traffic Amber (Solid): 1000 / 100 Mbps Ethernet connection detected Amber (Blinking): 1000 / 100 Mbps connection with active traffic No ...
Why did my Ethernet LED color change on the APEX2108?
LED color changes indicate a change in connection speed, not a problem. Green: 2.5 Gbps connection Amber: 1 Gbps or 100 Mbps connection This usually happens when: A different device is connected. A cable is replaced. The device only supports Gigabit ...
Can Ethernet Cable Length Affect Performance of the APEX2108?
Yes. Ethernet cable length and quality can affect performance. Guidelines: Maximum recommended length: 100 meters (328 feet) Use Cat5e or better Avoid damaged, kinked, or low-quality flat cables Poor cables can cause slower speeds or unstable ...
My Network Stopped Working After Adding the APEX2108 Switch
This is often caused by incorrect connection order or cabling. Make sure the switch is connected to the router—not directly to the modem (unless instructed by your ISP). Power-cycle the network: Modem → Router → Switch Ensure only one Ethernet path ...
I’m Only Getting Gigabit Speeds Instead of 2.5 Gbps - APEX2108
This is expected if any part of the connection is limited to 1 Gbps. Check the following: The connected device supports 2.5 Gbps Ethernet Your router has 2.5 Gbps LAN ports You are using Cat5e or higher Ethernet cables The switch automatically ...
Can I Connect One APEX2108 Ethernet Switch to Another?
Yes. You can connect one Ethernet switch to another using a standard Ethernet cable. Tips: Connect from any port on the first switch to any port on the second switch No special “uplink” port is required Avoid creating loops (do not connect switches ...
My Internet Works When Connected to the Router, but Not Through the APEX2108 Switch
Try power-cycling your network in the correct order: Power off your modem. Power off your router. Power off the switch. Power on the modem and wait until it is fully online. Power on the router and wait for Internet access. Power on the switch last. ...
The Ethernet Port LED on the APEX2108 Is On but the Device Isn’t Working
An active LED means a physical connection exists, but the device may not be communicating properly. Try these steps: Restart the connected device. Try a different Ethernet cable. Plug the device into a different switch port. Check that the device’s ...
One or Two Ports on the APEX2108 Are Working, Others Are Not
Try the following: Test each port with the same device and cable Replace the Ethernet cable Check for LED activity If multiple devices fail on the same port, that port may be faulty. Need More Help? If you need additional assistance, our Technical ...
The Power LED Is On, but My Devices Are Not Connecting
This usually indicates a cabling or device issue. Make sure Ethernet cables are firmly connected at both ends. Try a different Ethernet cable. Plug the device into a different switch port. Restart the connected device. If the device works when ...
My Device Is Connected to the Switch but Has No Internet
This usually means the device has a network connection but is not receiving Internet access from the router. Check the following: Make sure the switch is connected to a LAN port on your router (not the WAN/Internet port). Restart your network in this ...
The Switch Has No Power (No LEDs Are On)
If no LEDs are on, the switch is not receiving power. Make sure the included power adapter is firmly connected to the switch. Plug the power adapter directly into a working wall outlet. Confirm the outlet is working by testing another device. ...