Troubleshooting
Can I change the User Name and Password to Access the Hitron CODA Modem?
Issue: You want to change the user name and password to access your Hitron CODA modem. Solution: Unfortunately, you cannot change the user name and password for the Hitron CODA modem. Explanation: While it might seem concerning that the credentials ...
WiFi Doesn't Work, But CODA Modem Does
The CODA Cable Modem is only a modem and doesn’t have a built in wireless router. If you need wireless connectivity, you will need to purchase a separate wireless router. After you have the router, you can then connect it to the CODA Cable Modem with ...
What lights should be "ON" (lit) my CODA cable modem?
Power LED is Green and Steady LAN LED is Green and Steady Online LED is Green and Steady Upstream LED is either Green or Blue and Steady Downstream LED is either Green or Blue and Steady Need More Help? If you need additional assistance, our ...
What if I’m told that my CODA cable modem isn’t approved for my cable Internet service?
Hitron’s CODA cable modem is certified by CableLabs®, and is currently approved for use on Comcast XFINITY, Comcast XFINITY Business, Charter Spectrum, Cox Gigablast, CableOne Sparklight, Cogeco, Breezeline and Zito Media. ALWAYS check with your ...
How do I test my CODA modem speed?
To check your modem’s Internet speed, use a speed test server, such as speedtest.net: Open a web browser. Type in the URL speedtest.net. Click on the “GO” icon in the middle of the page. The speed test will first test your download speed, then it ...
How do I restart my CODA cable modem?
To restart/reboot your CODA cable modem. Unplug the power adapter cable from the modem, wait 10 seconds, then plug back the power adapter cable. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a week, ...
How do I Factory Reset my CODA cable modem?
Factory Reset To Restore your CODA modem back to Factory Default Settings: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening of the back of your CODA modem.. 2. Press and hold the Reset button for 10 ...
How do I activate Internet service on my Hitron CODA cable modem?
To activate your Internet service for Comcast XFINITY or Spectrum: * Comcast XFINITY: https://register.xfinity.com https://xfinity.com/support/articles/activate-purchased-modem 1 (800) XFINITY (1-800-934-6489) * Spectrum https://activate.spectrum.net ...
How do I access the GUI on the CODA?
The GUI of Hitron’s CODA can only be accessed with firmware version 7.3.5.0.1b2 or later. This firmware can only be provided by your ISP because, according to DOCSIS standards, it is the Service Provider that must distribute firmware updates to the ...
CODA Upstream LED is Off or Blinking
Check that the coaxial cable is securely connected at the modem and at the wall outlet. If the problem remains, please contact your Internet Service Provider. Need More Help? If you need additional assistance, our Technical Support Team is available ...
CODA POWER LED Off
Make sure that the power adapter is securely connected to your modem and securely connected to a working electrical outlet. Check that the electrical outlet is working. Is the outlet controlled by a light switch? Check that you are using the power ...
CODA Online LED Off
If the Online LED is off, the modem is offline and not connected to the Internet. Make sure that you have activated your Internet Service with your Internet Service Provider. Check that the coaxial cable connections are secure at the modem and at the ...
CODA LAN LED Off
Check that the power to the modem is ON and that both ends of the Ethernet cable are securely connected to the modem and router/computer. Check that you are using a Cat5e or Cat6 Ethernet cable. If the problem remains, it could be that the Ethernet ...
I have No Internet Connection with my CODA Modem
Installation Checklist Note: Before you connect your cable modem and contact your cable Internet service provider, make sure you have your cable account number, account phone number, and login information (your email address or user name and ...
CODA Downstream LED is Off or Blinking
Check that the coaxial cable is securely connected to the modem and to the wall outlet. Verify that the coaxial wall outlet is connected to the main house splitter. If the problem remains, please contact your Internet Service Provider to verify there ...
Can I Upgrade the CODA’s Firmware?
No, your Service Provider provides cable modem firmware upgrade revisions. The upgrading of all cable modems is supervised by DOCSIS standards, which requires that the distribution of the firmware update be done by the Service Provider , not the ...