Retail Support | About Your Product | Knowledge Base

To start please register your product here.

    • Popular Articles

    • Connecting the 1st HTEM5 Adapter

      Get a MoCA 2.5 Network Adapter and Ethernet Cable. Connect the Ethernet Cable from the Modem/Router to the MoCA 2.5 Network Adapter. Get the Coax Cable and connect the Coax Cable from the Coax Outlet on the wall to the Coax Port on the MoCA 2.5 ...

    • Important Safety Instructions

      Basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and personal injury, including the following: Do not use this product near water – for example, near a bathtub, kitchen sink, laundry tub, or swimming ...

    • Can I Upgrade the CODA’s Firmware?

      No, your Service Provider provides cable modem firmware upgrade revisions. The upgrading of all cable modems is supervised by DOCSIS standards, which requires that the distribution of the firmware update be done by the Service Provider , not the ...

    • How do I access the GUI on the CODA?

      The GUI of Hitron’s CODA can only be accessed with firmware version 7.3.5.0.1b2 or later. This firmware can only be provided by your ISP because, according to DOCSIS standards, it is the Service Provider that must distribute firmware updates to the ...

    • WiFi Doesn't Work, But CODA Modem Does

      The CODA Cable Modem is only a modem and doesn’t have a built in wireless router. If you need wireless connectivity, you will need to purchase a separate wireless router. After you have the router, you can then connect it to the CODA Cable Modem with ...