Troubleshooting
Understanding the Ethernet Port LEDs on Your Hitron CODA56 Cable Modem
The Ethernet port LEDs on the back of your Hitron CODA56 modem help you quickly identify your connection speed and activity status. Each Ethernet port has two small LEDs — one on the top and one on the bottom — that indicate link speed and data ...
Troubleshooting Slow Speeds on Your Hitron CODA56 Modem
If you're experiencing slower-than-expected Internet speeds with your Hitron CODA56 modem, don’t worry. This guide will help you identify possible causes and walk you through steps to improve your performance. Step 1: Use the Included 2.5 Gbps ...
WiFi Doesn't Work, But CODA56 Modem Does
Note: The CODA56 Cable Modem is solely a modem and does not include a built-in wireless router. If you require wireless connectivity, you would need to purchase a separate wireless router. Once you have the router, you can connect it to the CODA56 ...
Can I change the User Name and Password to Access the Hitron CODA56 Modem?
Issue: You want to change the user name and password to access your Hitron CODA56 modem. Solution: Unfortunately, you cannot change the user name and password for the Hitron CODA56 modem. Explanation: While it might seem concerning that the ...
What lights should be on my CODA56 cable modem?
* Power LED is Green and Steady * Online LED is Green and Steady * Upstream LED is either Green or Blue and Steady * Downstream LED is either Green or Blue and Steady Need More Help? If you need additional assistance, our Technical Support Team is ...
What if I’m told that my CODA56 cable modem isn’t approved for my cable Internet service?
Hitron’s CODA56 cable modem is certified by CableLabs®, and is currently approved for use on Comcast XFINITY, Comcast XFINITY Business, Charter Spectrum, Cox Gigablast, CableOne Sparklight, Cogeco, Breezeline and Zito Media. ALWAYS check with your ...
I have No Internet Connection on my CODA56
1. Make sure that you have activated your Internet Service with your Internet Service Provider. To activate your Internet service, visit your cable Internet provider’s website and follow the instructions to activate your Internet service. 2. Check ...
How do I test my CODA56 modem speed?
To check your modem’s Internet speed, use a speed test server, such as speedtest.net: 1. Open a web browser. 2. Type in the URL www.speedtest.net. 3. Click on the “GO” icon in the middle of the page. The speed test will first test your download ...
How do I restart my CODA56 cable modem?
To restart/reboot your CODA56 cable modem. Unplug the power adapter cable from the modem, wait 10 seconds, then plug back the power adapter cable. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a ...
How do I Factory Reset my CODA56 cable modem?
Restore (resets to Factory Default Settings) the cable modem. 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening of the back of your CODA56 modem. 2. Press and hold the Reset button for 10 seconds or more ...
How do I activate Internet service on my Hitron CODA56 cable modem?
To activate your Internet service for Comcast XFINITY or Spectrum: * Comcast XFINITY: https://register.xfinity.com https://xfinity.com/support/articles/activate-purchased-modem 1 (800) XFINITY (1-800-934-6489) * Spectrum https://activate.spectrum.net ...
How do I access the GUI on the CODA56?
The ability to access Hitron’s CODA56 GUI requires firmware version 7.3.5.0.1b2 or higher. This firmware is only available from your ISP, since the upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of ...
CODA56 Upstream LED is Off or Blinking
Check that the coaxial cable is securely connected at the modem and at the wall outlet. If the problem remains, please contact your Internet Service Provider. Need More Help? If you need additional assistance, our Technical Support Team is available ...
CODA56 POWER LED is Off
Make sure that the power adapter is securely connected to your modem and securely connected to a working electrical outlet. Check that the electrical outlet is working. Is the outlet controlled by a light switch? Check that you are using the power ...
CODA56 Online LED Off
If the Online LED is off, the modem is offline and not connected to the Internet. Make sure that you have activated your Internet Service with your Internet Service Provider. Check that the coaxial cable connections are secure at the modem and at the ...
CODA56 LAN LED is Off
Check that the power to the modem is ON and that both ends of the Ethernet cable are securely connected to the modem and router/computer. Check that you are using a Cat5e or Cat6 Ethernet cable. If the problem remains, it could be that the Ethernet ...
CODA56 Downstream LED is Off or Blinking
Check that the coaxial cable is securely connected to the modem and to the wall outlet. Verify that the coaxial wall outlet is connected to the main house splitter. If the problem remains, please contact your Internet Service Provider to verify there ...