FAQs
Where can I get technical support?
Support is available 7 days a week from 6 am to 8 pm PST. You can submit a ticket or chat with an agent at https://us.hitrontech.com/contact-support/
How do I reset the D60 5G?
Press and hold the Reset button on the back for 10 seconds until the lights flash. This will restore factory settings.
What do the LED lights on the D60 mean?
Refer to the Quick Start Guide or the LED Status article on the support site to understand power, WiFi, and 5G/LTE connection indicators.
How do I use the D60 as a backup for my existing Internet?
Connect your current modem to the D60’s WAN port and insert an active SIM card. The D60 can automatically switch to cellular data if your wired Internet goes down.
How do I improve 5G signal or WiFi performance of the D60?
Place the router near a window or open area with good cellular coverage. Avoid placing it behind metal or concrete walls. If needed, connect external TS-9 antennas to boost reception.
How do I insert my SIM card?
Insert your nano SIM into the slot on the bottom of the D60 5G before powering on the device. Make sure the SIM is activated by your carrier.
Does the D60 5G support external antennas?
Yes. It includes two TS-9 ports that allow you to connect external antennas for improved 5G/4G signal reception.
Can I connect the D60 to my existing modem or network?
Yes. The D60 5G can function as your primary router or as a backup to an existing modem using its Ethernet WAN port.
What speeds can I expect from the D60?
The D60 5G supports theoretical 5G speeds up to 3.4 Gbps and WiFi 6 speeds up to 5.4 Gbps. Real-world speeds depend on your carrier, signal strength, network congestion, and connected devices.
Which carriers and plans are compatible with the D60?
The D60 5G is certified for T-Mobile, AT&T, and US Cellular networks. Check with your carrier to confirm compatibility and whether your plan supports fixed wireless gateways.
Does the D60 5G include a built-in 5G connection?
No. You’ll need to insert a compatible 5G or 4G LTE nano SIM card from a supported carrier.
Who is the D60 5G designed for?
It’s ideal for homes, small businesses, and people who need Internet where wired broadband is limited—or as a reliable backup if your primary Internet goes down. It can also be used on the road with a 5G SIM card.
What is the Hitron D60 5G?
The D60 5G is a Fixed Wireless Gateway that connects to 5G or 4G LTE cellular networks to deliver high-speed Internet. It includes dual-band WiFi 6 for fast, reliable wireless performance and multiple Ethernet ports for wired devices.