Troubleshooting
Troubleshooting Slow Speeds on Your Hitron CODA57 Modem
If you're experiencing slower-than-expected Internet speeds with your Hitron CODA57 modem, don’t worry. This guide will help you identify possible causes and walk you through steps to improve your performance. Step 1: Use the Included 2.5 Gbps ...
WiFi Doesn't Work, But CODA57 Modem Does
Note: The CODA57 Cable Modem is solely a modem and does not include a built-in wireless router. If you require wireless connectivity, you would need to purchase a separate wireless router. Once you have the router, you can connect it to the CODA57 ...
What if I’m told that my CODA57 cable modem isn’t approved for my cable Internet service?
Hitron’s CODA57 cable modem is currently approved for use on Astound and GCI networks. ALWAYS check with your Internet service provider’s web site or speak with someone from your Internet service provider to verify compatibility. Not approved for use ...
I have No Internet Connection on my CODA57
1. Make sure that you have activated your Internet Service with your Internet Service Provider. To activate your Internet service, visit your cable Internet provider’s website and follow the instructions to activate your Internet service. 2. Check ...
How do I test my CODA57 modem speed?
To check your modem’s Internet speed, use a speed test server, such as speedtest.net: 1. Open a web browser. 2. Type in the URL www.speedtest.net. 3. Click on the “GO” icon in the middle of the page. The speed test will first test your download ...
Reset Modem: How do I Factory Reset my CODA57 cable modem?
Restore (resets to Factory Default Settings) the cable modem. 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening of the back of your CODA57 modem. 2. Press and hold the Reset button for 10 seconds or more ...
How do I activate Internet service on my Hitron CODA57 cable modem?
Please visit your Internet Service Providers website for more information. If you are still UNABLE to activate your Internet service using the instructions on your cable Internet provider’s website, please CALL your Internet Service Provider. Please ...
CODA57 Upstream LED is Off or Blinking
1. Check that the Coax cable is securely connected to the modem. 2. If the problem remains, please contact your Internet Service Provider. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a week, from ...
CODA57 POWER LED is Off
1. Make sure that the power adapter is securely connected to your modem and securely connected to a working electrical outlet. 2. Check that the electrical outlet is working. Is the outlet controlled by a light switch? 3. Check that you are using the ...
CODA57 Online LED Off
The modem is offline and not connected to the Internet. 1. Make sure that you have activated your Internet Service with your Internet Service Provider. 2. Check that the coaxial cable connections are secure at the modem and at the coax outlet. 3. ...
CODA57 LAN LED is Off
1. Check that the power to the modem is ON and that both ends of the Ethernet cable are securely connected to the modem and router/computer. 2. Check that you are using the Ethernet cable that HITRON supplied for this product. 3. If the problem ...
CODA57 Downstream LED is Off or Blinking
1. Check that the Coax cable is securely connected to the modem. 2. If the problem remains, please contact your Internet Service Provider. Need More Help? If you need additional assistance, our Technical Support Team is available 7 days a week, from ...