Troubleshooting
HTEM5 Troubleshooting Checklist
When troubleshooting your MoCA Adapters and MoCA Network, we recommend the following steps to help you either pin-point, or narrow down the cause of your issues: Check the physical connections Reboot the HTEM5 Verify the LEDs Factory Reset STEP 1: ...
I Seem to Have Limited Network Coverage (HTEM5)
· Check the distance between your MoCA adapters. Ensure that the distance does not exceed the specified range for the MoCA version you are using (example is MoCA 2.5). · Avoid using excessive MoCA splitters or long coaxial cable runs, as they can ...
I’m Experiencing Interference with Cable TV or Satellite Signals Over My HTEM5 MoCA Network
· Install a MoCA filter at the point where the coaxial cable enters your home. The MoCA filter blocks MoCA signals from leaking out of your network and interfering with neighboring networks or cable TV services. · Check the frequency settings on your ...
I have poor or No Signal with my HTEM5 MoCA Adapters
· Check all coaxial cable connections, ensuring they are securely attached to both the MoCA adapter and the respective devices. · Verify that the coaxial cables are in good condition, without any visible damage or wear. · Make sure the MoCA adapter's ...
Can I use HTEM5 MoCA adapters if I have cable TV service?
Yes, you can use HTEM5 MoCA adapters with your cable TV service. MoCA signals operate on different frequencies than cable TV signals, allowing them to coexist without interference. Ensure that you install a MoCA filter at the point where the coaxial ...
Do I need to configure the HTEM5 MoCA adapters manually?
In most cases, MoCA adapters come pre-configured and do not require manual configuration. They should work out of the box by establishing a connection automatically. However, if you want to customize specific settings, Hitron HTEM5 adapters offer a ...
What is the default administrator user name and password for Hitron's HTEM5 MoCA Adapters?
The default username is “cusadmin”, and the default password is “password” (without the quotes).
How to connect a coax splitter to my HTEM5 MoCA Adapter
Locate the wall outlet where your Internet or cable signal enters your home. Connect a coaxial cable from this wall outlet to the In/Input Port of a two-way splitter. From the splitter, connect one coaxial cable to your modem/router to provide ...
How to connect the HTEM5 MoCA Adapter when there is another coax cable connected to the coax wall outlet
Locate the wall outlet where your Internet or cable signal enters your home. Connect a coaxial cable from this wall outlet to the In/Input Port of a two-way splitter. From the splitter, connect one coaxial cable to your modem/router to provide ...
How to test the HTEM5 MoCA Adapters to see if they are functioning properly
Take a coaxial cable and connect it between the top ports of both MoCA adapters. Power on both adapters and wait for about a minute. Check the MoCA lights on the bottom of the adapters. If they turn blue after a minute or two, it means the adapters ...
How do I know if my splitter is MoCA 2.5 compatible?
If you are having difficulty getting your Coax to Ethernet MoCA Adapters to work, the below information may be useful in your troubleshooting. Splitter Compatibility with MoCA Technology All splitters need to perform in the frequency range of 1000 ...
How do I connect my HTEM5 MoCA adapter to my router?
A. Get a MoCA 2.5 Network Adapter and Ethernet Cable. B. Connect the Ethernet Cable from the Router to the MoCA 2.5 Network Adapter. C. Get the Coax Cable and connect the Coax Cable from the Coax Outlet on the wall to the Coax Port on the MoCA 2.5 ...
Why is my connection speed so slow when using the HTEM5?
If you are experiencing performance/throughput issues with the connection to your HTEM5, you should validate the following: Run a speed test of your incoming broadband service to ensure that the broadband service is healthy. Check for ...
Why can't I access the Internet when connected to the HTEM5?
If the POWER and LINK LEDs are on, but the MoCA LED is off: Ensure that the coax cable is connected to the RF port with the picture of a coax connector If the POWER LED is on, but the LINK LED is off: Please wait up to 90 seconds for the HTEM5 to ...
None of the HTEM5 LEDs are ON, why?
The HTEM5 is not receiving power. Ensure that you are using the correct power adapter that came with the device. Using a power adapter other than the one that came with your HTEM5 can damage the HTEM5. Make sure that the power adapter is connected to ...
My HTEM5 is not working with some MoCA 2.0 devices, why?
If the MoCA LED on the HTEM5 is not lit up, or you cannot access the Internet when using the HTEM5 with an existing MoCA 2.0 device, this is likely an interoperability issue with the driver/firmware on the MoCA 2.0 device. Some older MoCA 2.0 devices ...
How to reset the HTEM5 to Factory Default Settings?
To REBOOT (or restart) the HTEM5 MoCA Adapter: Unplug the HTEM5 Adapter from the power outlet and wait a few seconds. Plug the HTEM5 Adapter back into the power outlet. Within 3 minutes, check that the Power and MoCA LEDs on your HTEM5 Adapters are ...
How to login to the HTEM5 GUI
NOTE: HTEM5 MoCA Adapters are pre-configured and do not require manual configuration, however, for ADVANCED users who wish to make changes to the configuration of their HTEM5 MoCA Adapters, we are providing the following instructions. Using ...
HTEM5: Doesn't the pre-existing coaxial cable already have the capability of providing Internet?
Yes, but you still need a Cable Modem. The HTEM5 is a home networking solution and is designed to use your existing coax wiring to extend an Internet connection to areas within your home.
Do I need more than one HTEM5 adapter?
You only need one HTEM5 if you have a MoCA-capable broadband device. If your router does not support MoCA, you will need two MoCA devices, one for your router and one for the device that you want to connect to, a gaming console for example.
Can I connect an OTA antenna to the HTEM5 adapter?
No, HTEM5 will not descramble television signals or convert the signal to Ethernet.
After connecting a splitter to my network, the HTEM5 no longer works. Why?
The HTEM5 works in the frequency range from 1175 to 1625MHz. Please make sure the splitter that you are using can cover this range.
Popular Articles
Connecting the 1st HTEM5 Adapter
Get a MoCA 2.5 Network Adapter and Ethernet Cable. Connect the Ethernet Cable from the Modem/Router to the MoCA 2.5 Network Adapter. Get the Coax Cable and connect the Coax Cable from the Coax Outlet on the wall to the Coax Port on the MoCA 2.5 ...
Important Safety Instructions
Basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and personal injury, including the following: Do not use this product near water – for example, near a bathtub, kitchen sink, laundry tub, or swimming ...
Can I update the CODA56 Firmware?
No, your Service Provider distributes cable modem firmware upgrades. The upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of firmware updates lies with the Service Provider. Firmware updates from ...
How do I access the GUI on the CODA56?
The ability to access Hitron’s CODA56 GUI requires firmware version 7.3.5.0.1b2 or higher. This firmware is only available from your ISP, since the upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of ...
Can both Gigabit Ethernet ports on the CODA be used at the same time?
The CODA cable modem has two Gigabit Ethernet ports. Each Gigabit port requires a WAN IP address from your Internet Service Provider. Since most ISPs do not offer more than one WAN IP Address per residence, you will, most likely, only use one of the ...