Troubleshooting
D60 How do I update the firmware on the router
If you're concerned about updating the firmware on your Hitron xIQ D60 5G Router, here's what you need to know. Firmware Management Automatic Updates: The firmware for the Hitron D60 is managed and kept up to date by Hitron. There is no need for ...
D60 How to set the time zone and/or adjust for daylight savings?
Setting the correct time zone and ensuring your router adjusts for daylight savings is essential for accurate logging and network operations. Below are step-by-step instructions to configure these settings using both the D60 5G Router’s UI and the ...
D60 How to check the signal strength of the mobile broadband connection?
Signal Strength can be an important indicator for overall service quality with a cellular internet connection. Hitron xIQ makes the cellular signal levels available in 2 places. The xIQ mobile app and the D60 router UI. Understanding Mobile Signal ...
D60 How to change the Internet connection mode to wired Internet only or mobile Broadband only
The Hitron xIQ D60 5G Router is designed to auto-detect and manage its method of broadband connectivity, seamlessly switching between wired and mobile broadband connections. Here's how you can manage and change the Internet connection mode to suit ...
D60 How do I factory reset my D60 5G?
Factory Resetting your D60 Gateway can be done in 3 ways. Option 1: Using the xIQ Mobile App From the main app screen navigate to 'Settings' and under the "Gateway" section of the settings page you will find an option to factory reset your gateway. ...
D60 I have no Internet Connection
If you're experiencing issues with your xIQ D60 5G Router and have no internet connection, follow the steps below to identify and resolve the problem. Step 1: Check the Quick Install Guide's LED Pattern Description Locate the Quick Install Guide: ...
D60 My Power LED is not ON
If the Power LED on your Hitron xIQ D60 5G Router is not on, it indicates that the device may not be receiving power. Follow the steps below to troubleshoot and resolve the issue. Steps to Check Power Connection Use the Included DC Power Adapter: ...
D60 My Internet LED is not On
If the Internet LED on your Hitron xIQ D60 5G Router is not on, it indicates a potential issue with your internet connection. The D60 supports both cellular and wireline internet, so the troubleshooting steps may vary depending on your setup. ...
D60 My Phone LED is not On
If the Phone LED on your Hitron xIQ D60 5G Router is not on, it may indicate an issue with the phone service or the type of cellular account associated with the device. Follow the steps below to identify and resolve the issue. Understanding the Phone ...
D60 My 4G LED is not ON
If you're experiencing an issue with your Hitron D60 where the 4G LED is not on, here's a guide to help you understand and resolve the issue. Understanding the 4G and 5G LEDs 4G LED: This indicator light will be on if your Hitron D60 is connected to ...
D60 My 5G LED is not ON
If you're experiencing an issue with your Hitron D60 where the 5G LED is not on, here's a guide to help you understand and resolve the issue. Understanding the 4G and 5G LEDs 5G LED: This indicator light will be on if your Hitron D60 is connected to ...
D60 My WiFi LED is not on
If the WiFi LED on your Hitron xIQ D60 5G Router is not on, it may indicate an issue with the WiFi functionality of the device. Follow the steps below to troubleshoot and resolve the issue. Steps to Check WiFi Connection Verify the Power Connection: ...
How do I access the GUI on the D60?
To access the GUI (Graphical User Interface) of the router, Connect a mobile phone or computer to the D60 Wi-Fi or use an ethernet cable to connect to the device. Open a web browser and navigate to the URL http://172.30.55.1 Note: The default address ...
How do I restart my D60 5G Router?
Restarting your D60 Gateway can be done in 3 ways. Option 1: Using the xIQ Mobile App From the main app screen navigate to 'Settings' and under the "Gateway" section of the settings page you will find an option to Reboot your gateway. Option 2: Using ...
How do I test my D60 speed?
Testing your xIQ D60 speed can be done using the xIQ Mobile App. Step 1 From the App main page click on 'Show Network Map' at the top of the page. Step 2 Then find the D60 on your Network device list and click on 'Speedtest' Step 3 On the following ...
D60 What lights should be "ON" my D60?
If you're wondering which LEDs should be on your Hitron xIQ D60 5G Router, this guide will help you understand the expected LED behavior and what each light indicates. Expected LEDs to Be On At a minimum, the following LEDs should be illuminated to ...
Popular Articles
Important Safety Instructions
Basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and personal injury, including the following: Do not use this product near water – for example, near a bathtub, kitchen sink, laundry tub, or swimming ...
Can I update the CODA56 Firmware?
No, your Service Provider distributes cable modem firmware upgrades. The upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of firmware updates lies with the Service Provider. Firmware updates from ...
How do I access the GUI on the CODA56?
The ability to access Hitron’s CODA56 GUI requires firmware version 7.3.5.0.1b2 or higher. This firmware is only available from your ISP, since the upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of ...
Can both Gigabit Ethernet ports on the CODA be used at the same time?
The CODA cable modem has two Gigabit Ethernet ports. Each Gigabit port requires a WAN IP address from your Internet Service Provider. Since most ISPs do not offer more than one WAN IP Address per residence, you will, most likely, only use one of the ...
How to update the HTEM4 Firmware
Please follow the steps below to upgrade your HT-EM4 firmware. Download the latest Firmware Click this link to download the latest HTEM4 Firmware. Logging into the HT-EM4 GUI STEP 1 Connect the HT-EM4 Adapter to a Windows PC or MAC using an Ethernet ...