Troubleshooting
How do I update the firmware on the D60 router?
Currently, there is no new firmware available.
How to set the time zone and/or adjust for daylight savings on the D60?
Setting the correct time zone and ensuring your router adjusts for daylight savings is essential for accurate logging and network operations. Below are step-by-step instructions to configure these settings using the D60 5G Router’s UI. Method 1: ...
How to check the D60's signal strength of the mobile broadband connection?
Signal Strength can be an important indicator for overall service quality with a cellular internet connection. Understanding Mobile Signal Levels First please reference this table to understand the levels shown in the router UI. If cellular levels ...
How to change the Internet connection mode to wired Internet only or mobile Broadband only on the D60?
The Hitron D60 5G Router is designed to auto-detect and manage its method of broadband connectivity, seamlessly switching between wired and mobile broadband connections. Here's how you can manage and change the Internet connection mode to suit your ...
How do I factory reset my D60 5G?
Factory Resetting your D60 Gateway can be done in 2 ways. Option 1: Using the D60 Router GUI Once logged into the GUI, use the navigation options on the left to navigate to 'System' ➝ 'Reboot/Reset'. Option 2: Using the Reset Button on the Back of ...
My D60 has no Internet Connection
If you're experiencing issues with your D60 5G Router and have no internet connection, follow the steps below to identify and resolve the problem. Step 1: Check the Quick Install Guide's LED Pattern Description Locate the Quick Install Guide: Refer ...
My D60 Power LED is not ON
If the Power LED on your Hitron D60 5G Router is not on, it indicates that the device may not be receiving power. Follow the steps below to troubleshoot and resolve the issue. Steps to Check Power Connection Use the Included DC Power Adapter: Ensure ...
My D60 Internet LED is not On
If the Internet LED on your Hitron D60 5G Router is not on, it indicates a potential issue with your internet connection. The D60 supports both cellular and wireline internet, so the troubleshooting steps may vary depending on your setup. Checking ...
My D60 Phone LED is not On
If the Phone LED on your Hitron D60 5G Router is not on, it may indicate an issue with the phone service or the type of cellular account associated with the device. Follow the steps below to identify and resolve the issue. Understanding the Phone LED ...
My D60 4G LED is not ON
If you're experiencing an issue with your Hitron D60 where the 4G LED is not on, here's a guide to help you understand and resolve the issue. Understanding the 4G and 5G LEDs 4G LED: This indicator light will be on if your Hitron D60 is connected to ...
My D60 5G LED is not ON
If you're experiencing an issue with your Hitron D60 where the 5G LED is not on, here's a guide to help you understand and resolve the issue. Understanding the 4G and 5G LEDs 5G LED: This indicator light will be on if your Hitron D60 is connected to ...
My D60 WiFi LED is not on
If the WiFi LED on your Hitron D60 5G Router is not on, it may indicate an issue with the WiFi functionality of the device. Follow the steps below to troubleshoot and resolve the issue. Steps to Check WiFi Connection Verify the Power Connection: ...
How do I access the GUI on the D60?
To access the GUI (Graphical User Interface) of the router, Connect a mobile phone or computer to the D60 Wi-Fi or use an ethernet cable to connect to the device. Open a web browser and navigate to the URL http://172.30.55.1 Note: The default address ...
How do I restart my D60 5G Router?
Restarting your D60 Gateway can be done in 2 ways. Option 1: Using the D60 Router GUI Once logged into the GUI, use the navigation options on the left to navigate to 'System' ➝ 'Reboot/Reset'. Option 2: Using the On/Off Button on the Back of the D60 ...
What lights should be "ON" my D60?
If you're wondering which LEDs should be on your Hitron D60 5G Router, this guide will help you understand the expected LED behavior and what each light indicates. Expected LEDs to Be On At a minimum, the following LEDs should be illuminated to ...