Troubleshooting
My Hitron HTEM4 MoCA Adapter won't work with my router.
Step 1. Check if your existing modem/router is MoCA-compatible. IF your router is not MoCA compatible, you need at least TWO MoCA Adapters to create your MoCA network. Step 2. If you have VERIZON as your ISP and you have a Hitron HT-EM4 MoCA Adapter, ...
I do not remember my password for my Hitron HTEM4 MoCA Adapter. How do I reset it?
Hold the reset button down for 10 seconds.
What is the default administrator user name and password for Hitron's HTEM4 MoCA Adapters?
The default username is “cusadmin”, and the default password is “password” (without the quotes).
How to connect the HTEM4 MoCA Adapter when there is another coax cable connected to the coax wall outlet
Locate the wall outlet where your Internet or cable signal enters your home. Connect a coaxial cable from this wall outlet to the In/Input Port of a two-way splitter. From the splitter, connect one coaxial cable to your modem/router to provide ...
How do I connect my HTEM4 MoCA adapter to my router?
A. Get a MoCA 2.5 Network Adapter and Ethernet Cable. B. Connect the Ethernet Cable from the Modem/Router to the MoCA 2.5 Network Adapter. C. Get the Coax Cable and connect the Coax Cable from the Coax Outlet on the wall to the Top Coax Port on the ...
How to test the HTEM4 Adapters to ensure that they are functioning properly
Take a coaxial cable and connect it between the top ports of both MoCA adapters. Power on both adapters and wait for about a minute. Check the MoCA lights on the bottom of the adapters. If they turn blue after a minute or two, it means the adapters ...
How to connect a coax splitter to my HTEM4 MoCA Adapter
Locate the wall outlet where your Internet or cable signal enters your home. Connect a coaxial cable from this wall outlet to the In/Input Port of a two-way splitter. From the splitter, connect one coaxial cable to your modem/router to provide ...
How do I know if my splitter is MoCA 2.5 compatible?
If you are having difficulty getting your Coax to Ethernet MoCA Adapters to work, the below information may be useful in your troubleshooting. Splitter Compatibility with MoCA Technology All splitters need to perform in the frequency range of 1000 ...
How to login to the HTEM4 GUI
Login Using Windows-based PC or MAC Connect the HT-EM4 Adapter to a Windows PC or MAC Using an Ethernet cable, plug one end of the Ethernet cable into the adapter and the other end into a Windows PC or MAC. Power on the adapter by plugging in the ...
How to reset the HTEM4 to Factory Default Settings
To REBOOT (or restart) the HTEM4 MoCA Adapter: Unplug the HTEM4 Adapter from the power outlet and wait a few seconds. Plug the HTEM4 Adapter back into the power outlet. Within 3 minutes, check that the Power and MoCA LEDs on your HTEM4 Adapters are ...
My HTEM4 is not working with some MoCA 2.0 devices, why?
If the MoCA LED on the HT-EM4 is not lit up, or you cannot access the Internet when using the HT-EM4 with an existing MoCA 2.0 device, this is likely an interoperability issue with the driver/firmware on the MoCA 2.0 device. Some older MoCA 2.0 ...
Why is my connection speed so slow when using the HTEM4?
If you are experiencing performance/throughput issues with the connection to your HT-EM4, you should validate the following: Run a speed test of your incoming broadband service to ensure that the broadband service is healthy. Check for ...
None of the HTEM4 LEDs are ON, why?
The HT-EM4 is not receiving power. Ensure that you are using the correct power adapter that came with the device. Using a power adapter other than the one that came with your HT-EM4 can damage the HT-EM4. Make sure that the power adapter is connected ...
Why can’t I access the Internet when connected to the HTEM4?
If the POWER and LINK LEDs are on, but the MoCA LED is off: Ensure that the coax cable is connected to the RF port with the picture of a coax connector If the POWER LED is on, but the LINK LED is off: Please wait up to 90 seconds for the HT-EM4 to ...
HTEM4: Doesn’t the pre-existing coaxial cable already have the capability of providing Internet?
Yes, but you still need a Cable Modem. The HT-EM4 is a home networking solution and is designed to use your existing coax wiring to extend an Internet connection to areas within your home.
How to update the HTEM4 Firmware
Please follow the steps below to upgrade your HT-EM4 firmware. Download the latest Firmware Click this link to download the latest HTEM4 Firmware. Logging into the HT-EM4 GUI STEP 1 Connect the HT-EM4 Adapter to a Windows PC or MAC using an Ethernet ...
After connecting a splitter to my network, the HTEM4 no longer works. Why?
The HT-EM4 works in the frequency range from 1175 to 1625MHz. Please make sure the splitter that you are using can cover this range.
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Get a MoCA 2.5 Network Adapter and Ethernet Cable. Connect the Ethernet Cable from the Modem/Router to the MoCA 2.5 Network Adapter. Get the Coax Cable and connect the Coax Cable from the Coax Outlet on the wall to the Coax Port on the MoCA 2.5 ...
Important Safety Instructions
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Can I update the CODA56 Firmware?
No, your Service Provider distributes cable modem firmware upgrades. The upgrading of all cable modems is governed by DOCSIS standards, which mandate that the distribution of firmware updates lies with the Service Provider. Firmware updates from ...
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List of Compatible Cable Internet Providers - CODA56
This list is updated regularly so please check often. The Hitron CODA56 cable modem is approved to work with the following Broadband Service Providers: Charter Spectrum Comcast Xfinity Comcast Xfinity Business Cox Gigablast Astound CableOne ...